Support

PRISYM  ID Provides An Experienced Team To Support Your Company Needs 

With sites in Europe and the United States, PRISYM ID is capable of delivering a high level of international support to our customers across their labeling software and hardware. Our support team consists of experienced and dedicated engineers who are committed to delivering the support services you need. With 24/7 support capabilities you have the peace of mind knowing you will have an engineer dealing with your query within a fixed time frame to resolve the problem, ensuring minimum down time , which is critical to any labelling process.

Software Support

We offer software support services that will seamlessly manage your company’s needs from troubleshooting to upgrades, re-installation, and configurations.

PRISYM ID's software support services include:

• Dedicated hotline
• Onsite software support
• SLA levels to suit your requirements
• 24/7 support options
• Onsite customer training

Hardware Maintenance

From troubleshooting to spare parts and repairs, training, and configurations; our team of qualified engineers have the knowledge and expertise to maintain your label printing hardware from all the industry leading manufacturers including SATO, TEC, Zebra, Astromed, Intermec, Avery, Printronix, Symbol and Datamax, to name a few. A full list can be found here.

PRISYM ID’s hardware support services cover:

• Dedicated hotline
• Onsite software support
• High stock levels of spares for fast fix times
• SLA levels to suit your requirements
• 24/7 support options
• Onsite customer training