Services

Customer Portal

Please enter your log-in details below to enter the PRISYM ID customer area, where you will be able to log support queries and access useful product information.

Support Services

With sites in Europe and the United States, PRISYM ID is capable of delivering a high level of international support to our customers across their labeling software and hardware. Our support team consists of experienced and dedicated engineers who are committed to delivering the support services you need. With 24/7 support capabilities you have the peace of mind knowing you will have an engineer dealing with your query within a fixed time frame to resolve the problem, ensuring minimum down time , which is critical to any labelling process.

Software Support

We offer software support services that will seamlessly manage your company’s needs from troubleshooting to upgrades, re-installation, and configurations.

PRISYM ID's software support services include:

  • Dedicated hotline
  • Onsite software support
  • SLA levels to suit your requirements
  • 24/7 support options
  • Onsite customer training

 

Hardware Maintenance

From troubleshooting to spare parts and repairs, training, and configurations; our team of qualified engineers have the knowledge and expertise to maintain your label printing hardware from all the industry leading manufacturers including SATO, TEC, Zebra, Astromed, Intermec, Avery, Printronix, Symbol and Datamax, to name a few. A full list can be found here.

PRISYM ID’s hardware support services cover:

  • Dedicated hotline
  • Onsite software support
  • High stock levels of spares for fast fix times
  • SLA levels to suit your requirements
  • 24/7 support options
  • Onsite customer training

Training

PRISYM ID offers training services that are tailored to suit your individual requirements, whether it is to improve your technical knowledge around label management or to assist you with a project delivery. Sessions are organized into theoretical training followed by practical hands-on work to ensure an understanding of how the PRISYM ID label solutions function. These training sessions can range from 1 to 6 days, and can either be arranged on-site or at PRISYM ID’s premises.


If you would like to receive more information about either training or support on any of our labeling products, please contact a member of the team who will be happy to assist you with your request.