Implementation Consultant US

 JOB TITLE: Implementation Consultant

DEPARTMENT: Professional Services

LOCATION: Westborough, MA

WORKING HOURS: 40 hours per week

REPORTS TO: VP Professional Services

WORKS IN CONJUNCTION WITH: Project\Product Managers, Developers, Support Team, Test & Validation Engineers


This role will involve working closely with our clients, leveraging internal technical and project management teams, to facilitate the end-to-end delivery of our core and customer specific software systems.

The delivery of these systems will include the elicitation, documentation and analysis of clients’ business/functional requirements, system design and solution configuration, onsite deployment and implementation, user training and go-live support. Once in production, the solution will be transitioned to our technical support team along with all relevant documentation.

The main focus market for delivery of systems will be to validated Life Science clients in the US and Europe in a Business to Business sales environment.

The role will also include formal system validation activities which follow the GAMP V-model. This will include onsite installation qualifications (IQ), operation qualifications (OQ) and performance qualifications (PQ).

The role will include international travel



1) Client relationship establishment and management throughout the course of proposal development and delivery of professional services

2) Onsite requirements elicitation/documentation/analysis, solution and system design, installation and configuration, system testing and training in validated environments in Europe and the US

3) Assisting our users in the understanding, implementation, configuration and validation of global labelling solutions from pre-sales to requirements to support transition

4) Building and configuring of systems (cloud and/or on-premise) for internal testing and proof of concept using Microsoft Windows servers and clients

5) Keeping abreast of the appropriate regulatory requirements and industry labelling trends

6) Conform with the PRISYMID quality procedures and provide continuous improvement recommendations

7) Lead or assist in the identification, design and development of new packaged services offerings


1) System delivery skills:

  • Requirements elicitation (URS) and mapping to PRISYMID capabilities
  • Solutions architecture
  • Authoring technical documentation (i.e. Functional Specifications [FS], installation scripts, training materials)m System design (DS) and proof of concept)
  • System installations (IQ) and onsite consultancy
  • System testing (OQ, PQ)
  • System training for end users
  • Troubleshooting issues prior to go-live
  • The ability to balance the demands of multiple clients simultaneously

2) Required software package skills:

  • Microsoft Windows Client Operating Systems including XP and above
  • Microsoft Office 2003 and above
  • Microsoft Windows Server Operating Systems including 2003 and above
  • Microsoft IIS 6 and above
  • SQL Server 2003 and above and\or Oracle 10g and above
  • Microsoft Virtual Machine/Server, Hyper-V or VMWare
  • Basic understanding of computer networks
  • General knowledge of Windows and Web based software applications
  • Proven experience in either document management, printing and or labelling solutions across the enterprise
  • Experience with ERP, MES, PLM or similar systems also considered

3) Documentation skills:

  • Ability to write clearly and concisely with a good attention to detail and quality (fit for purpose)
  • Strong critical reading skills for reviewing peer and client documents

4) Communication & personal skills:

  • Excellent leadership traits with ability to facilitate technical, requirements, and regulatory discussions with large groups of and individual technical, business and operations staff
  • Strong customer liaison, communications and influencing abilities
  • Excellent presentation techniques
  • Good business and financial acumen
  • Communicate effectively with manager and colleagues
  • Ability to gather and digest diagnostic information, recommend solutions
  • Work and communicate in a professional manner when engaging with clients
  • Willingness to go the ‘extra mile’ to ensure customer success and satisfaction
  • Ability to travel to client sites for up to 50%+ of working time

5) A full, clean driving license


1) A recognised qualification in a computer/numerate subject
2) A background or experience in a technical solutions delivery/consultative role
and / or
3) A background or experience in a software pre-sales capacity

This Job Description covers the main duties and responsibilities of an Implementation Consultant.  It is not exhaustive and the duties and responsibilities may change from time to time in line with the needs of the business.